Troubleshooting
A collection of articles to help walk you through troubleshooting your BluePrint service.
Problem When trying to click on a user or some other link to make a change in the Administrator CommPortal, nothing happens. Solution It's p...
Fri, Jun 12, 2020 at 10:44 AM
Problem You are unable to access the Cloud Contact Center using the links on the MaX UC Desktop UI. Solution Try the following to resolve any pro...
Wed, Jun 24, 2020 at 3:47 PM
Problem When accessing your voicemail through MaX UC Desktop, you get a warning prompting you to update Flash. About MaX UC uses Internet Explore...
Tue, Jun 23, 2020 at 1:14 PM
Problem You are experiencing issues signing into the MaX UC application on either desktop or mobile. Solution Try the following to resolve any is...
Wed, Aug 5, 2020 at 8:07 AM
Problem Audio quality or video problems are occurring while using MaX UC Desktop or MaX UC Mobile. Solution Desktop Try the following to resolve...
Wed, Jun 24, 2020 at 3:20 PM
Problem The MaX UC Mobile application is displaying an error icon. About MaX UC Mobile will display the following icons to indicate specific erro...
Wed, Jun 24, 2020 at 3:25 PM
Problem You are entering the number you want to call, but before you're done, the phone starts dialing. About Your phone is programmed to ex...
Tue, Jun 23, 2020 at 11:08 AM