Troubleshooting

A collection of articles to help walk you through troubleshooting your BluePrint service.

CommPortal | Clicking Links in the Admin Portal Does Nothing
Problem When trying to click on a user or some other link to make a change in the Administrator CommPortal, nothing happens. Solution It's p...
Fri, Jun 12, 2020 at 10:44 AM
MaX UC | Cloud Contact Center
Problem You are unable to access the Cloud Contact Center using the links on the MaX UC Desktop UI. Solution Try the following to resolve any pro...
Wed, Jun 24, 2020 at 3:47 PM
MaX UC | Flash Pop-Up Warnings When Accessing Voicemail
Problem When accessing your voicemail through MaX UC Desktop, you get a warning prompting you to update Flash. About MaX UC uses Internet Explore...
Tue, Jun 23, 2020 at 1:14 PM
MaX UC | Problems Logging On
Problem You are experiencing issues signing into the MaX UC application on either desktop or mobile. Solution Try the following to resolve any is...
Wed, Aug 5, 2020 at 8:07 AM
MaX UC | Problems With Audio & Video
Problem Audio quality or video problems are occurring while using MaX UC Desktop or MaX UC Mobile. Solution Desktop Try the following to resolve...
Wed, Jun 24, 2020 at 3:20 PM
MaX UC | Warning Icons
Problem The MaX UC Mobile application is displaying an error icon. About MaX UC Mobile will display the following icons to indicate specific erro...
Wed, Jun 24, 2020 at 3:25 PM
Phone Dials Before Finishing the Number
Problem You are entering the number you want to call, but before you're done, the phone starts dialing. About Your phone is programmed to ex...
Tue, Jun 23, 2020 at 11:08 AM