Troubleshooting

A collection of articles to help walk you through troubleshooting your Business Voice service.

CommPortal | Clicking Links in the Admin Portal Does Nothing
Problem When trying to click on a user or some other link to make a change in the Administrator CommPortal, nothing happens. Solution It's possib...
Fri, Sep 3, 2021 at 10:23 AM
MaX UC | Call Jump
Problem The Call Jump feature may fail if certain criteria are not met.  Solution Desktop You can only use the Call Jump feature on MaX UC Desktop if...
Fri, Sep 3, 2021 at 10:36 AM
MaX UC | Cloud Contact Center
Problem You are unable to access the Cloud Contact Center using the links on the MaX UC Desktop UI. Solution Try the following to resolve any problems...
Fri, Sep 3, 2021 at 10:24 AM
MaX UC | Problems Logging On
Problem You are experiencing issues signing into the MaX UC application on either desktop or mobile. Solution Try the following to resolve any issues ...
Fri, Sep 3, 2021 at 10:26 AM
MaX UC | Problems With Audio & Video
Problem Audio quality or video problems are occurring while using MaX UC Desktop or MaX UC Mobile. Solution Desktop Try the following to resolve any ...
Fri, Sep 3, 2021 at 10:27 AM
MaX UC | Warning Icons
Problem The MaX UC Mobile application is displaying an error icon. About MaX UC Mobile will display the following icons to indicate specific errors: ...
Fri, Sep 3, 2021 at 10:28 AM
Phone Dials Before Finishing the Number
Problem You are entering the number you want to call, but before you're done, the phone starts dialing. About Your phone is programmed to expect ...
Fri, Sep 3, 2021 at 10:29 AM