Troubleshooting

A collection of articles to help walk you through troubleshooting your TCT phone service.

Choppy or Distorted Call Audio
Problem  Your phone line has choppy or distorted audio on one or both ends of the call.  Solution This issue typically impacts customers using a VoIP...
Thu, Apr 30, 2020 at 9:41 AM
Line Noise
Problem You are experiencing noise on your phone line such as static.  Solution This can indicate a device issue or a line issue. Attempt the followin...
Thu, Apr 30, 2020 at 9:43 AM
No Dial Tone
Problem  Phone has no dial tone when picking up the receiver or hitting the talk button on the device.  Solution  Attempt to isolate the device or lin...
Thu, Apr 30, 2020 at 9:46 AM
Phone Light on WiFi One is Red
Problem The light for Phone 1 or Phone 2 on your WiFi One router is red and you have no dial tone.   Solution This typically indicates that the phon...
Thu, Apr 30, 2020 at 9:47 AM