Troubleshooting

A collection of articles to help walk you through troubleshooting your TCT TV service.

AirSonics Not Syncing
Problem  Your AirSonics aren’t syncing and the set-top box connected to it is not working.  Solution  If you have AirSonics devices wirelessly providin...
Thu, Apr 30, 2020 at 10:05 AM
Celeno Not Syncing
Problem  Your Celenos aren’t syncing and the set-top box connected to it is not working.  Solution  If you have Celeno devices wirelessly providing ...
Thu, Apr 30, 2020 at 10:17 AM
Channels are Pixelated or Choppy
Problem  Your channels appear choppy, pixelated, or scrambled.  Solution  If your live TV video is coming through choppy or pixelated, try the followi...
Thu, Apr 30, 2020 at 10:29 AM
DVR Playback is Choppy or Pixelated
Problem  Your DVR recordings are choppy or pixelated.  Solution DVR recording picture quality depends on the quality of the channel while it was being...
Thu, Apr 30, 2020 at 10:52 AM
DVR Won't Record or Can't Watch Recordings
Problem  You can’t record/watch any recordings on your DVR. Solution  If you’re having issues with your DVR there are a few things you can try to fix ...
Thu, Apr 30, 2020 at 10:55 AM
Guide Information Missing or Incorrect
Problem  Your guide information is incorrect or missing entirely.   Solution  Try rebooting your set-top box by either unplugging it for 15-30 seconds...
Thu, Apr 30, 2020 at 11:06 AM
HD/SD Channels are Missing from the Guide
Problem You can see your SD channels, but not your HD channels, or vice versa.  Solution If you are subscribed to certain channels, but are unable t...
Thu, Apr 30, 2020 at 11:11 AM
Missing DVR Recordings
Problem  You are missing some or all of your DVR recording. Solution  If you’re missing some or all of your DVR recordings, start by rebooting your ma...
Thu, Apr 30, 2020 at 11:14 AM
Set-Top Box Says "Please Enter IP Address"
Problem  Your television displays a picture with the Entone logo and says “Please Enter IP Address.”  Solution  If your TV displays the message above,...
Thu, Apr 30, 2020 at 12:04 PM
Set-Top Box Says "Unable to Get DHCP"
Problem Your television displays the Entone logo and says “Unable to Get DHCP.”  Solution If your TV displays the message above, it is because your ...
Thu, Apr 30, 2020 at 12:09 PM