How-To

A collection of articles to help walk you through managing your TCT phone service.

3-Way Calling
3-Way calling allows you to talk to different people at the same time, add a second caller to your call, or put one caller on hold while you make a second c...
Mon, Apr 27, 2020 at 4:04 PM
Anonymous Call Rejection
Do you not want to receive any calls from unidentified callers? This feature automatically rejects all calls from withheld numbers.  Instructions  To a...
Mon, Apr 27, 2020 at 4:09 PM
Auto Recall
Auto Recall will allow you to automatically place a call to the last number that call you. If the call back cannot be completed immediately because the othe...
Mon, Apr 27, 2020 at 4:09 PM
Automatic Call Back
They didn’t answer the phone or the line was busy and you don’t want to remember to call again. The solution is Automatic Call Back. If the number you wish ...
Mon, Apr 27, 2020 at 4:12 PM
Busy Call Forwarding
Busy Call Forwarding will forward calls to an alternate number only when your line is busy.  Instructions To initiate Busy Call Forwarding dial *90, w...
Mon, Apr 27, 2020 at 4:13 PM
Call Barring
This service allows you to bar outgoing calls to certain types of numbers from your line (mainly long-distance numbers). Call us to speak to a TCT Customer ...
Mon, Apr 27, 2020 at 4:15 PM
Call Trace
Customer-Originated trace allows you to request an automatic trace of the last call you received. The call trace information will be provided to an authoriz...
Mon, Apr 27, 2020 at 4:16 PM
Call Waiting
With call waiting a short tone signals that another person is trying to call you when you are on the phone. You can place one call on hold while handling a ...
Mon, Apr 27, 2020 at 4:24 PM
Calling Name and/or Number Delivery Blocking & Unblocking
There may be times when you want to call without having your name and/or number displayed on the recipient’s caller ID.   Instructions To block your n...
Mon, Apr 27, 2020 at 4:48 PM
Change Automated Attendant Recording
Automated Attendant quickly directs callers to the information or department they desire and minimizes employee time spent on the phone. Business offices, b...
Mon, Apr 27, 2020 at 4:11 PM