FAQ

Frequently asked questions regarding your TCT security service.

Are TCT Security devices waterproof?
The only devices that are waterproof are the cameras, key fobs, and the outdoor GFI outlet modules. Other TCT Security devices are splash resistant.
Wed, Apr 22, 2020 at 4:11 PM
Can an unauthorized user access my TCT Security app account?
No. As long as you don’t allow anyone access to your username and password your system is secure. However, if you do want to share your username and passwor...
Wed, Apr 22, 2020 at 4:12 PM
Can I get TCT Security professionally installed?
Yes. As soon as you set up an appointment with TCT, a local TCT Security professional will install your new system.
Wed, Apr 22, 2020 at 4:12 PM
Can I manage multiple properties/residences through one user account?
Yes. Manage multiple properties and residences from the comfort of a single device.
Wed, Apr 22, 2020 at 4:13 PM
Can I use the web browser on my smartphone or mobile device to access TCT Security?
Yes you may. Just go to the Telguard HomeControl site and sign in.
Wed, Apr 22, 2020 at 4:15 PM
Can more than one person be notified if an alarm goes off?
Yes. Contact 855-343-4837 to have a TCT administrator specify different contacts to receive different alerts.
Tue, May 19, 2020 at 9:24 AM
Do I need a computer to use TCT Security?
You don’t need a computer for the TCT Security basic package; however, you will need a computer if you have the Interactive, Touch, or Automation package. Y...
Wed, Apr 22, 2020 at 4:17 PM
Do I need a landline in my home for TCT Security?
No. It is not required to have a landline in your home or business in order to have TCT Security services.
Wed, Apr 22, 2020 at 4:18 PM
Does my computer need to be on for my TCT Security system to work?
No. Once connected to your broadband Internet service, the TCT Security Gateway connects directly to your home router. No other computer or other equipment ...
Wed, Apr 22, 2020 at 4:20 PM
How can I tell if an alert is an emergency or a false alarm?
Each home and alarm setup is unique, but some general principles apply. When TCT Security contacts you about an alarm event, it will tell you which sensor o...
Wed, Apr 22, 2020 at 4:32 PM