FAQ

Frequently asked questions regarding your TCT account.

Are there any contracts with regular TCT service?
TCT offers all regular services on a month to month basis with a one month minimum required.
Tue, May 19, 2020 at 9:42 AM
Are there any fees to disconnect my service?
There are no fees to disconnect service. However, your initial prepayment for service is non-refundable. All core services will be billed for a minimum of 3...
Fri, Apr 3, 2020 at 4:59 PM
Are there regular price increases?
Internet TCT very seldom changes monthly pricing for this service.   TV Customers could see an increase in their monthly price near the beginning of t...
Tue, May 19, 2020 at 9:48 AM
Can I change the name on my account?
Yes, a fee may be charged when making changes to your account name or requesting a change of ownership.
Tue, Apr 28, 2020 at 10:59 AM
Can TCT buyout my contract with another provider?
Currently, TCT does not buy out contracts with other service providers.
Fri, Apr 3, 2020 at 4:59 PM
Do I need a battery backup if I am a fiber customer?
If you are a fiber customer and have home phone service, when the power goes out, your phone will go out as well. To avoid disruption of your phone service,...
Thu, Apr 23, 2020 at 10:49 AM
Do I need landlord approval to have TCT services?
Landlord approval is required if a TCT Technician needs to alter any internal and/or external wiring.  A Landlord can give approval simply by calling Cu...
Tue, May 19, 2020 at 8:11 AM
Do I need to return equipment if I disconnect service?
Equipment needing to be returned to TCT will vary depending on your services. To discuss which equipment will need returned and where it can be dropped off,...
Tue, May 19, 2020 at 8:11 AM
Does TCT have Tech Support?
TCT offers local technical support for service-related issues. Tech Support is available from 7:00 AM to 9:00 PM every day of the week including weekends an...
Wed, Apr 22, 2020 at 11:43 AM
Does TCT offer paperless billing?
TCT does have a paperless billing option. You can sign up for paperless billing by following the steps in the article Update Invoice Delivery Preferences or...
Wed, Apr 22, 2020 at 11:44 AM