TCT Support

Problem  You are receiving an error such as “Unable to connect to the internet” or “No Internet Access” when attempting to connect to a website or other In...

Problem  Sometimes when attempting to send an email the message will get stuck in your outbox and not deliver. Below are a few common reasons they may be s...

Problem  Your wireless connection to your router of access point is regularly dropping. Solution  First check your distance from your router or acces...

Problem  If are expecting to see new emails coming in and there is nothing new showing in your inbox, there are a couple things that you may need to check....

Problem  Your modem won’t turn on and there are no indicator lights on the device.  Solution  If your Modem won’t turn on try the following:  Look f...

Problem  Your wireless Internet appears to be unresponsive or slow.   Solution  If you are experiencing slower than average wireless Internet speeds t...

Problem  You are unable to load certain web pages while others load fine.  Solution  If you can’t load a specific web page there are a few things you ...

Problem The lights on your DSL modem are flashing, solid, or off entirely. Solution While different models of modems may have different lights, cert...

Problem The lights on your WiFi One router are blinking, solid, or off entirely.  Solution Below is a list of all the lights on the WiFi One router an...