Troubleshooting

A collection of articles to help walk you through troubleshooting your TCT Internet service.

Can't Connect to the Internet
Problem  You are receiving an error such as “Unable to connect to the internet” or “No Internet Access” when attempting to connect to a website or other In...
Wed, Apr 29, 2020 at 10:21 AM
Emails Stuck in Outgoing Folder
Problem  Sometimes when attempting to send an email the message will get stuck in your outbox and not deliver. Below are a few common reasons they may be s...
Mon, Apr 19, 2021 at 4:58 PM
Intermittent WiFi Connection
Problem  Your wireless connection to your router of access point is regularly dropping. Solution  First check your distance from your router or acces...
Wed, Apr 29, 2020 at 10:25 AM
Missing Emails
Problem  If are expecting to see new emails coming in and there is nothing new showing in your inbox, there are a couple things that you may need to check....
Wed, Apr 29, 2020 at 10:15 AM
Modem Will Not Turn On
Problem  Your modem won’t turn on and there are no indicator lights on the device.  Solution  If your Modem won’t turn on try the following:  Look f...
Wed, Apr 29, 2020 at 10:33 AM
Slow Wireless Speeds
Problem  Your wireless Internet appears to be unresponsive or slow.   Solution  If you are experiencing slower than average wireless Internet speeds t...
Wed, Apr 29, 2020 at 10:47 AM
Specific Web Pages Will Not Load
Problem  You are unable to load certain web pages while others load fine.  Solution  If you can’t load a specific web page there are a few things you ...
Thu, Jun 11, 2020 at 12:05 PM
Understanding DSL Modem Lights
Problem The lights on your DSL modem are flashing, solid, or off entirely. Solution While different models of modems may have different lights, cert...
Wed, Apr 29, 2020 at 2:48 PM
Understanding WiFi One Router Lights
Problem The lights on your WiFi One router are blinking, solid, or off entirely.  Solution Below is a list of all the lights on the WiFi One router an...
Thu, Jun 11, 2020 at 11:55 AM