FAQ

Frequently asked questions regarding your TCT Internet service.

Do I need a router?
Per TCT's Internet Disclosure: TCT requires customer to install a router when connecting to their Internet service. This provides the customer addi...
Tue, May 19, 2020 at 8:43 AM
Do I need to secure my router's wireless network?
It is highly recommended that you secure your router by putting a strong password on your wireless network. It’s also important to change the default userna...
Tue, May 19, 2020 at 8:49 AM
Does TCT block any ports?
TCT only blocks SMTP port 25 for outgoing email service. This is due to the port frequently being used for sending spam messages. When necessary, substitute...
Thu, Apr 23, 2020 at 10:35 AM
Does TCT have any recommendations for virus protection?
The type of anti-virus you use on your computer is greatly dependent on your needs and how you use your computer. There are a myriad of options when it come...
Thu, Apr 23, 2020 at 10:52 AM
Does TCT repair computers?
Among the many services we offer, TCT also proudly offers computer repair services. For a small fee, our technicians will run a diagnostic to inform you wha...
Tue, May 19, 2020 at 8:53 AM
How do I access my router manufacture's support?
Each router manufacturer will provide manuals and other useful information regarding the configuration and maintenance of their devices. Typically, this inf...
Thu, Apr 23, 2020 at 10:35 AM
How do I protect myself from spam and email viruses?
It’s the unfortunate truth that the Internet isn’t always a safe place. In order to protect yourself from spam and email viruses follow these safety tips.  ...
Tue, May 19, 2020 at 8:53 AM
How do I recognize a computer or phone scam?
Often, scammers will try to reach you by phone or your computer pretending to be Microsoft, Windows Support, MagicMail or other well-known companies. They w...
Thu, Apr 23, 2020 at 11:05 AM
How much bandwidth does streaming video use?
When streaming video from any streaming service provider, it is important to consider the toll it takes on your home network. Every streaming service has it...
Tue, Jun 23, 2020 at 1:02 PM
What are POP and IMAP?
IMAP and POP are email protocols used to communicate between an email client and the email server. What is the difference between an email client and an...
Thu, Apr 23, 2020 at 10:42 AM