If you are subscribed to the Business SMS service, follow these instructions to start using the feature.

  1. Use your search bar to search for an existing contact by name or telephone number, then click on the chat icon.
  2. If you wish to text a number that is not a contact, simply type the ten-digit number and click the conversation icon.
  3. Type your message into your chat box, hit send, and wait for a reply.
  4. If your contact has MaX UC, and you have a mobile phone number assigned to the contact, you can freely change between sending an IM, and an SMS, in the same chat window. This gives you the ability to see chat history between IM and SMS devices. IMs will be listed in blue, and Business SMS will be listed in green.