Problem 

Your channels appear choppy, pixelated, or scrambled. 


Solution 

If your live TV video is coming through choppy or pixelated, try the following:

  • Start by determining how many set-top boxes are currently in use. If you are running multiple STBs start by turning off any that aren’t in use and see if the picture quality improves. A set-top box will be off when it has a red power light.
  • Determine if multiple recordings are taking place on your DVR service. If so try stopping any unnecessary recordings. 
  • Try rebooting your set-top box by unplugging power from it for 15-30 seconds and then plugging it back in. Wait for the STB to fully boot and then check video quality again.
  • Reboot your switch and or DSL modem by unplugging power for 15-30 seconds and then plugging it back in. Wait for the devices to boot up and check your TV again.