Problem

The lights on your WiFi One router are blinking, solid, or off entirely. 


Solution

Below is a list of all the lights on the WiFi One router and their function.


Note: Some of the LEDs in the list below may not be on your device. TCT uses a couple of different models of the WiFi One router depending on your location and service type. 


Power LED

LED StateFunction
OffPower is off. There is no power to the unit or the UPS battery is missing or failed and cannot provide back-up power.
Solid GreenWiFi One router is booting up. Device is powered on.
Solid AmberIn boot-up mode, turns amber during the software image boot test. Remains amber if software test fails.
Solid Amber After ResetWhen the reset button is held in for more than 5 seconds, the device is ready to reset to factory default values.
Flashing Green/AmberDuring a remote TR-069 upgrade, the Power LED blinks amber, then green in one second increments. Repeats until remote upgrade is complete.


Broadband LED

LED StateFunction
OffWAN link down or no optical or Ethernet link detected
Solid GreenBroadband physical connection is established. Device has ranged and synchronized
Flashing Green (Slow)

WAN link has been detected, carrier signal is present. Device in process of ranging and synchronizing to network.

  • Note: Does not apply to 844E WiFi One Router.


Service LED

LED StateFunction
Off

Internet service has not been established. Physical connection may not be present or service may not be enabled.

  • Bridged Mode: No Ethernet port has been provisioned.
  • RG Mode: No IP address received or PPPoE session authentication has occurred.
Solid GreenInternet service has been established. IP address or PPPoE session has been provisioned. If operating in Bridged mode, indicates that one Ethernet port has been provisioned.
  • RG Mode: No IP address has been received or no PPPoE session authentication has occurred.
Flashing GreenInternet service established, IP activity seen on connection between WAN-to-LAN or LAN-to-WAN.
Solid RedRG Mode: Device attempted to become IP or PPPoE session authentication failure.


2.4/5.0 GHz WiFi LED

LED StateFunction
OffRadio is OFF or has not been enabled.
Solid GreenRadio is ON but there are no clients associated or no wireless activity. A client may be associated to the radio/SSID but may be idle.
Flashing Green (Slow)
  • Radio is ON and has at least one client associated to it with wireless activity. 
  • The flickering of the light is roughly synchronized to actual data traffic. 
  • Note: Flashing behavior applies to 2.4 GHz radio only. 


Ethernet (1-4) LED

LED StateFunction
OffNo Ethernet link established, or device connected to port may not be powered.
Solid GreenDevice is connected to the associated port; Ethernet link is up but no Ethernet traffic present.
Flashing Green (Slow)
  • Activity seen from devices associated with the port. 
  • Activity of the LED is roughly synchronized to actual ingress data traffic from device to port. 


Phone (1-2) LED

LED StateFunction
OffPhone line is disabled, not provisioned or no phone lines off-hook.
Solid GreenThe phone line is configured and on-hook. Line is provisioned and registered with the SIP server.


USB LED

LED StateFunction
OffThe USB port is disabled, or device connected to port may not be powered.
Solid GreenPowered device connected to the associated port; link is active but no Ethernet traffic present.
Flashing Green (Slow)
  • Activity seen from devices associated with the port. 
  • Activity of the LED should be synchronized to actual ingress data traffic from device to port. 


RF LED

LED StateFunction
OffThe RF port is not provisioned for service.
Solid GreenThe received optical video signal is within the AGC range (-6.8 dBm to +2 dBm).
Solid RedThe received optical video signal is too high (greater than +2 dBm). Video signal may be saturated.
Solid AmberThe received optical video signal is below the AGC range (less than -6.8 dBm). The RF port will remain in operation.
Flashing AmberThe received optical video signal is below allowable limits (less than -9 dBm). The RF port is disabled, and action must be taken to restore video services.


WPS LED

LED StateFunction
OffWPS LED is off when Wireless Protected Setup procedure is not active or is disabled.
Solid Green (3 minutes or until WPS button is pressed again)The WPS procedure has been completed successfully, a device has been associated to an SSID.
Flashing Green (Slow)The WPS procedure has been activated for Primary 2.4 and 5GHz SSID and may be in process of associating a device.
Flashing Amber (Slow)The WPS procedure has been activated for IPTV 5GHz SSID and may be in process of associating a device.
Solid Red (Up to 2 minutes)
  • A non-security-based error, such as failed to find any client or WPS procedure stopped. 
  • Recommended user action is to press WPS button to start procedure again.
Flashing Red (Fast)
  • The WPS procedure has detected a session overlap. 
  • Recommendation is to wait 2 minutes, then select WPS to re-attempt WPS procedure.