Your wireless Internet appears to be unresponsive or slow.  


If you are experiencing slower than average wireless Internet speeds try the following: 

  1. First run a speed test at to see what speeds you are actually receiving.
  2. Try getting closer to your WiFi router and see if that resolves the issue. If it does, it may indicate that your wireless signal isn't strong enough.
  3. If your router has a 2.4 GHz and 5 GHz channels try switching between the two. 2.4 GHz is generally slower, but will reach further, 5 GHz will be faster, but have a shorter range.
  4. Look for anything that may be causing interference. Electronics like microwaves and refrigerators can cause interference with wireless routers. 
  5. Disconnect some devices from your network. If you have a lot of devices connected to one network you can see your overall speed suffer. 
  6. Check for any devices that may be running backups to cloud services such as iCloud, Dropbox, or Google Drive and pause them. Test to see if this improves your speed. 
  7. Try rebooting your router or access point by unplugging the power for 15-30 seconds and then plugging it back in. Wait for the device to fully boot back up and then test again.
  8. If rebooting doesn’t fix your issues try a different WiFi router. As routers get older their performance can suffer.