You are receiving an error such as “Unable to connect to the internet” or “No Internet Access” when attempting to connect to a website or other Internet service.
These errors can indicate a problem with your network connection. Try the following:
- Verify that your router or wireless access point is powered on and running and that you're connected to it..
- If you have a wired connection, check physical connections to the networking equipment. For example, the Ethernet cable running from your router to your computer. Re-seat cables by unplugging and plugging them back in.
- Attempt to access different websites. You are checking to make sure it’s not an isolated incident with one specific website.
- Check that your computer’s firewall or anti-virus isn’t blocking the website.
- If connected wirelessly, check that you have a strong enough signal. Move closer to the wireless router and try again.
- If any changes have recently been made to your networking equipment, try reverting the changes or connect with any new configurations such as new network names or passwords.
- Reboot your router and other networking equipment by disconnecting power for 15-30 seconds and reconnecting it. Wait for the equipment to fully start back up and test again.