Problem 

You are receiving an error such as “Unable to connect to the internet” or “No Internet Access” when attempting to connect to a website or other Internet service. 


Resolution

These errors can indicate a problem with your network connection. Try the following: 

  1. Verify that your router or wireless access point is powered on and running and that you're connected to it.. 
  2. If you have a wired connection, check physical connections to the networking equipment. For example, the Ethernet cable running from your router to your computer. Re-seat cables by unplugging and plugging them back in. 
  3. Attempt to access different websites. You are checking to make sure it’s not an isolated incident with one specific website. 
  4. Check that your computer’s firewall or anti-virus isn’t blocking the website. 
  5. If connected wirelessly, check that you have a strong enough signal. Move closer to the wireless router and try again. 
  6. If any changes have recently been made to your networking equipment, try reverting the changes or connect with any new configurations such as new network names or passwords.
  7. Reboot your router and other networking equipment by disconnecting power for 15-30 seconds and reconnecting it. Wait for the equipment to fully start back up and test again.