TCT Support

FAQ 29

• Are there any contracts with regular TCT service?
• Are there any fees to disconnect my service?
• Are there regular price increases?
• Can I change the name on my account?
• Can TCT buyout my contract with another provider?

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How-To 7

• Pay Your Bill Online
• Set Up an Online Account
• Update Auto Pay Information
• Update Invoice Delivery Preferences
• Update Username or Password for Online Account

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FAQ 28

• Do I need a router?
• Do I need to secure my router's wireless network?
• Does TCT block any ports?
• Does TCT have any recommendations for virus protection?
• Does TCT repair computers?

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How-To 41

• 9 Tips to Prevent Hackers from Stealing your Information
• Change your Router's Username and Password
• Change your WiFi Network Name and/or Password
• Connect 804Mesh to WiFi One
• Connect Mobile Devices to your Wireless Network

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Troubleshooting 9

• Can't Connect to the Internet
• Emails Stuck in Outgoing Folder
• Intermittent WiFi Connection
• Missing Emails
• Modem Will Not Turn On

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FAQ 6

• Do I need a set-top box for TV service?
• Does TCT offer Pay-Per-View?
• How many recordings can I have going at the same time?
• How many recordings can I have on my set-top box?
• What is TCT Now?

See all 6 articles

How-To 7

• Connect an Entone Set-Top Box
• Restart an Entone Set-Top Box
• Set Up watchTVeverywhere
• Setup URC 4 (Blue Remote)
• Setup URC2025 (Green Remote)

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Troubleshooting 13

• AirSonics Not Syncing
• Celeno Not Syncing
• Channels are Pixelated or Choppy
• DVR Playback is Choppy or Pixelated
• DVR Won't Record or Can't Watch Recordings

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FAQ 9

• Can I access my phone call logs?
• Can I block telemarketers?
• Does TCT offer Caller ID?
• What is a landline?
• What is a Teen Line?

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How-To 21

• 3-Way Calling
• Anonymous Call Rejection
• Auto Recall
• Automatic Call Back
• Busy Call Forwarding

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Troubleshooting 4

• Choppy or Distorted Call Audio
• Line Noise
• No Dial Tone
• Phone Light on WiFi One is Red

FAQ 33

• Are TCT Security devices waterproof?
• Can an unauthorized user access my TCT Security app account?
• Can I get TCT Security professionally installed?
• Can I manage multiple properties/residences through one user account?
• Can I use the web browser on my smartphone or mobile device to access TCT Security?

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How-To 2

• Download TCT Security Mobile Application
• Sign In to your TCT Security System

Troubleshooting 0

FAQ 6

• Does a dial tone indicate a connection to BluePrint service?
• Should I reboot my BluePrint phone?
• What is a Busy Lamp Field (BLF)?
• What is MaX UC Desktop?
• Where do I access the settings for my BluePrint Enterprise service?

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How-To 9

• MaX UC | Configure your Network for MaX UC Desktop
• MaX UC | Configure your Network for MaX UC Mobile
• MaX UC | Custom Ring Tones
• MaX UC | Desktop/Mobile Quick Start Guide
• MaX UC | Download & Install MaX UC Desktop

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Troubleshooting 7

• CommPortal | Clicking Links in the Admin Portal Does Nothing
• MaX UC | Cloud Contact Center
• MaX UC | Flash Pop-Up Warnings When Accessing Voicemail
• MaX UC | Problems Logging On
• MaX UC | Problems With Audio & Video

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