TCT Support
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
1.800.354.2911
Knowledge base
Billing & Account
FAQ
29
Are there any contracts with regular TCT service?
Are there any fees to disconnect my service?
Are there regular price increases?
Can I change the name on my account?
Can TCT buyout my contract with another provider?
See all 29 articles
How-To
7
Pay Your Bill Online
Set Up an Online Account
Update Auto Pay Information
Update Invoice Delivery Preferences
Update Username or Password for Online Account
See all 7 articles
Internet
FAQ
28
Do I need a router?
Do I need to secure my router's wireless network?
Does TCT block any ports?
Does TCT have any recommendations for virus protection?
Does TCT repair computers?
See all 28 articles
How-To
41
9 Tips to Prevent Hackers from Stealing your Information
Change your Router's Username and Password
Change your WiFi Network Name and/or Password
Connect 804Mesh to WiFi One
Connect Mobile Devices to your Wireless Network
See all 41 articles
Troubleshooting
9
Can't Connect to the Internet
Emails Stuck in Outgoing Folder
Intermittent WiFi Connection
Missing Emails
Modem Will Not Turn On
See all 9 articles
TV
FAQ
7
Do I need a set-top box for TV service?
Does TCT offer Pay-Per-View?
How many recordings can I have going at the same time?
How many recordings can I have on my set-top box?
TCT Now | Tips & Tricks
See all 7 articles
How-To
8
Connect an Entone Set-Top Box
Restart an Entone Set-Top Box
Set Up watchTVeverywhere
Setup URC 4 (Blue Remote)
Setup URC2025 (Green Remote)
See all 8 articles
Troubleshooting
13
AirSonics Not Syncing
Celeno Not Syncing
Channels are Pixelated or Choppy
DVR Playback is Choppy or Pixelated
DVR Won't Record or Can't Watch Recordings
See all 13 articles
Phone
FAQ
9
Can I access my phone call logs?
Can I block telemarketers?
Does TCT offer Caller ID?
What is a landline?
What is a Teen Line?
See all 9 articles
How-To
21
3-Way Calling
Anonymous Call Rejection
Auto Recall
Automatic Call Back
Busy Call Forwarding
See all 21 articles
Troubleshooting
4
Choppy or Distorted Call Audio
Line Noise
No Dial Tone
Phone Light on WiFi One is Red
Security
FAQ
33
Are TCT Security devices waterproof?
Can an unauthorized user access my TCT Security app account?
Can I get TCT Security professionally installed?
Can I manage multiple properties/residences through one user account?
Can I use the web browser on my smartphone or mobile device to access TCT Security?
See all 33 articles
How-To
2
Download TCT Security Mobile Application
Sign In to your TCT Security System
Troubleshooting
0
BluePrint
FAQ
6
Does a dial tone indicate a connection to BluePrint service?
Should I reboot my BluePrint phone?
What is a Busy Lamp Field (BLF)?
What is MaX UC Desktop?
Where do I access the settings for my BluePrint Enterprise service?
See all 6 articles
How-To
12
Auto Attendant Configuration
Hosted Fax
MaX UC | Business SMS (Text Messaging)
MaX UC | Configure your Network for MaX UC Desktop
MaX UC | Configure your Network for MaX UC Mobile
See all 12 articles
Troubleshooting
7
CommPortal | Clicking Links in the Admin Portal Does Nothing
MaX UC | Cloud Contact Center
MaX UC | Flash Pop-Up Warnings When Accessing Voicemail
MaX UC | Problems Logging On
MaX UC | Problems With Audio & Video
See all 7 articles